What AIBot can do
Every feature you need, nothing you don't
AIBot packs enterprise-grade conversation AI into a product that any Malaysian SME can deploy and manage. Here's everything under the hood.
Conversations
Bilingual — BM & English
Understands and responds in Bahasa Malaysia and English naturally. Handles singlish, code-switching, and mixed-language queries without configuration.
Context-aware replies
AIBot remembers the full conversation thread — no more "What did you just say?" confusion. Multi-turn dialogue handled seamlessly.
Fallback & escalation
When AIBot isn't confident, it gracefully escalates to a human agent via WhatsApp, Freshdesk ticket, or email alert — with full transcript attached.
Lead generation
Qualification flows
Build no-code conversation flows that capture name, email, phone, budget, and intent before handing off to your sales team.
Real-time alerts
Hot leads trigger an instant WhatsApp or Lark message to your sales rep — with conversation summary, contact details, and suggested next action.
CRM sync
Push qualified leads automatically to HubSpot, Zoho CRM, or a Google Sheet. Keep your pipeline clean without manual data entry.
Integrations
WhatsApp Business
Deploy AIBot directly inside your official WhatsApp Business number. Customers chat in their favourite app; you never miss a message.
Website widget
A beautiful floating chat bubble — fully customisable colours and greeting — that loads in under 50ms and works on any website or landing page.
Webhooks & REST API
Connect AIBot to any system using outbound webhooks or our REST API. Trigger workflows in n8n, Zapier, Make, or your own backend.
Analytics
Conversation analytics
Track total conversations, average session length, busiest hours, and top query topics — refreshed daily.
CSAT surveys
Auto-send a one-tap satisfaction survey after every resolved conversation. Benchmark your bot's quality over time.
Deflection tracking
See exactly how many queries AIBot resolved without human intervention, and the estimated cost savings per month.