Question 1

What is an AI bot?

Accepted Answer

An AI bot is software that uses artificial intelligence to chat with your customers automatically. In Malaysia, businesses embed AI bots on their websites to answer questions 24/7 in Bahasa Malaysia and English, capture leads, and support customers after hours. AIBot lets you launch one on your site in about five minutes.

Question 2

How much does an AI bot cost in Malaysia?

Accepted Answer

In Malaysia, AI chatbot pricing typically ranges from free plans to a few hundred ringgit per month. AIBot offers a free Starter plan with one widget and 10 replies a day, a Pro plan at RM99/month with unlimited replies, and a Business plan at RM299/month for up to 10 widgets.

Question 3

AI bot vs live chat — which is better for my business?

Accepted Answer

Live chat needs a human online; an AI bot answers instantly at any hour. For most Malaysian SMEs the AI bot wins on cost and coverage — it handles routine questions 24/7 in Bahasa Malaysia and English, captures leads, and emails you the conversation when a human touch is needed.

Question 4

What is AIBot?

Accepted Answer

AIBot is a Malaysian AI chatbot platform built by AITG Sdn Bhd in Penang. It lets you embed a smart customer service chatbot on your business website in under 5 minutes — no coding required — powered by Google Gemini through the Teragrid AI platform.

Question 5

How do I add the AI bot to my website?

Accepted Answer

Sign up at aibot.com.my, create a widget, and paste one line of JavaScript into your website. The chatbot appears immediately on any domain you specify — it works on WordPress, Shopify, Webflow, or plain HTML, with no plugin needed.

Question 6

Does the AI bot understand Bahasa Malaysia?

Accepted Answer

Yes. AIBot supports English and Bahasa Malaysia, including Manglish and natural code-switching. The AI automatically detects the language your visitor uses and replies in the same language, so one bot serves your whole Malaysian audience.

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